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Fingertip whitepaper: Leading hybrid work in Microsoft Teams

The demands and challenges of the Covid era have seen digital transformation accelerated at a speed greater than ever before. The adoption of new internal communication tools and methods over the past two years has made video meetings, virtual coffee breaks, task lists in the cloud, and internal communications software, such as Microsoft Teams a part of our daily lives.

Microsoft Teams has taken its place as a necessity among Microsoft’s office tools for many people. Teams is now actively used by more than 270 million people, up from 20 million in 2019. Every day, 200 million people take part in Teams online meetings, solidifying its status as the business standard for virtual and global teams, and hybrid work environments. Microsoft CEO Satya Nadella underlines the impact of such platforms, saying ‘Teams has become as important as the internet browser or an operating system.’

According to a Fingertip study, the end of the pandemic will not start a decline for Teams. On the contrary, 89% of companies are looking to sustain or expand Microsoft Teams’ role in their leadership in 2022*. Many of them through the implementation of apps. Other studies have observed that the generations currently entering the workforce expect greater flexibility, and the pandemic has given a taste of that to experienced knowledge workers as well. Anthony Klotz coined the term ‘Great Resignation’ to describe increasing numbers of employees resigning partly in favor of better flexibility and remote work policies.

Companies have recently started investing in the employee experience to reduce employee turnover. This means considering employee interactions with the company from a customer service perspective: doing, observing, hearing, feeling etc. Our firm belief is that Microsoft Teams is becoming the platform of choice for employee engagement: users are already spending upwards of 2.5 hours of their workday in Teams.

However, the platform is still far from ideal in providing the best employee experience from a leadership perspective, and its potential remains largely underutilized. Leadership in Teams falls short on strategic execution, operational productivity, and technology adoption. Fingertip has been designed to help leaders by providing innovative ways to solve these issues in one application.

We’ve just published a whitepaper on hybrid era leadership and Microsoft Teams. The paper starts by presenting the key figures that show Teams’ dominance, continues by framing the difficulty of leadership in digital platforms and the challenges and benefits involved. We then look at the high-level solution Fingertip provides: What our methodology for leadership is based on. We call it the seven pillars of leadership and the Fingertip Flywheel.

The following chapter uncovers the shortcomings of Teams in its vanilla state, and what Fingertip provides to improve the employee experience in practice. We conclude with a comprehensive look at the benefits offered by leading with Fingertip. In the end, you will find helpful links to get started with digital leadership in Fingertip for your organization.

We hope you enjoy the read and learn something new about the next generation of leadership together with Fingertip and Microsoft Teams.

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