MAKING GOOD DECISIONS
with full transparency
Become a data-driven decision maker today!
Fingertip offers a solution, which takes the struggle of facilitating a social decision making environment off from the shoulders of managers. Our application relies on proven methods to make decision making comprehensively better. Fingertip integrates to your CRM and makes it easy to walk through life cycles of decisions and allows you to learn from past decisions.
Best decisions are made together
Diversity of experiences and opinions breeds the best decisions. Bring people with different backgrounds around the same table, digitally, with Fingertip’s Social Decision Making platform, and start making better decisions today.
More agile – more profitable
Up to one third of a typical work day is spent waiting for decisions to be made. Social Decision Making distributes the power, increasing speed and cutting waiting times, designed for all organizations. Read more and try it yourself!
More agile – more profitable
Up to one third of a typical work day is spent waiting for decisions to be made. Social Decision Making distributes the power, increasing speed and cutting waiting times, designed for all organizations.
Improve your decision quality
Make better decision with a systematic approach and improve the way you make decisions for good. To change the culture, you need to change the decision making system. And to navigate complexity you need to focus on decision capability and quality.
Fingertip makes You a better decision maker
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RACI model for accountability
Fingertip implements the RACI model, which clarifies the roles of decision participants in a decision. Assigning roles to the participants ensures that everyone knows what is expected from them.
Triple loop learning
Learn from past mistakes and successes with the triple loop learning concept. Fingertip allows you to learn from your decision outcomes, decision making processes and your underlying premises that affect your decision making and become a better decision making organization.
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3-3-3 Decision Threshold
Determine if a decision indeed should be made together with the 3-3-3 principle. A social decision needs to be made if it involves at least 3 people, takes at least 3 days to implement and includes at least 3 tasks.
Decision Quality
Better decision making quality leads to better results. Better decisions, better business. To change the culture, you need to change the decision making system. And to navigate complexity you need to focus on decision capability and quality.
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Decision Making Lifecycle
Decision making is not only about the action of making a decision, but rather the entire process; Draft, Share, Propose & Decide, Execute, Evaluate, Close. From describing the decision all the way to closing it, all that is relevant is included in the life cycle. The life cycle of a decision is the basis for better decision making quality.
Prepare your reasoning behind a decision by drafting your proposal
Draft the decision in peace. Make compelling background preparation to ensure people will be properly informed, when you invite them to collaborate. Explain, what decision you are making and why. Provide contextual information and the process you wish to use for making the eventual decision.
Involve the relevant stakeholders in the share phase
Share decision details with the people you want to get input from. Provoke discussion, ask questions and collaborate to collect information and opinions relevant for the decision.
Once you have enough input, you are ready to propose!
After collecting the valuable input and having the discussions, you are ready to propose a decision. Try to be clear what is now being decided and what concrete actions that entails. Keep it simple enough and also define evaluation criteria. This will now prompt the stakeholders to support or oppose the suggestion. If you get opposition, make sure to improve on your proposal with more discussion and propose again.
Make the final decision.
After shared discussions and a proposal gathering support from others, you are ready to decide. This secures that a decision has now officially been made, and the tasks related are binding. This sets the wheels in motion – get ready to execute!
Time for actionable execution.
This phase is where the talking turns into doing. The best possible decision with the available resources has been made and it’s execution time. Tasks and and activities should be done in a timely manner, with excellence, while keeping others up to date with Fingertip.
Reflection is the basis for learning.
After all is said and done, you should consider, how the decision lifecycle progressed. Evaluate the process and the decision. Do you know something now that you didn’t know then that would have impacted the decision? Was the process open and timely? Was the decision relevant? What were the results of the decision? All this helps you make better decisions in the future.
Decision archive is an asset
Once you have completed the cycle, you can retire the decision. This archives the decision, so it doesn’t appear in channels and workflows, but you can still find it to reflect and use as a starting point for future decisions. Your decision archive is a fantastic way to look back and understand phases your company has gone through. Don’t forget to use it!
Decision Making Lifecycle
Decision making is not only about the action of making a decision, but rather the entire process; Draft, Share, Propose & Decide, Execute, Evaluate, Close. From describing the decision all the way to closing it, all that is relevant is included in the life cycle. The life cycle of a decision is the basis for better decision making quality.
Prepare your reasoning behind a decision by drafting your proposal
Draft the decision in peace. Make compelling background preparation to ensure people will be properly informed, when you invite them to collaborate. Explain, what decision you are making and why. Provide contextual information and the process you wish to use for making the eventual decision.
Involve the relevant stakeholders in the share phase
Share decision details with the people you want to get input from. Provoke discussion, ask questions and collaborate to collect information and opinions relevant for the decision.
Once you have enough input, you are ready to propose!
After collecting the valuable input and having the discussions, you are ready to propose a decision. Try to be clear what is now being decided and what concrete actions that entails. Keep it simple enough and also define evaluation criteria. This will now prompt the stakeholders to support or oppose the suggestion. If you get opposition, make sure to improve on your proposal with more discussion and propose again.
Make the final decision.
After shared discussions and a proposal gathering support from others, you are ready to decide. This secures that a decision has now officially been made, and the tasks related are binding. This sets the wheels in motion – get ready to execute!
Time for actionable execution.
This phase is where the talking turns into doing. The best possible decision with the available resources has been made and it’s execution time. Tasks and and activities should be done in a timely manner, with excellence, while keeping others up to date with Fingertip.
Reflection is the basis for learning.
After all is said and done, you should consider, how the decision lifecycle progressed. Evaluate the process and the decision. Do you know something now that you didn’t know then that would have impacted the decision? Was the process open and timely? Was the decision relevant? What were the results of the decision? All this helps you make better decisions in the future.
Decision archive is an asset
Once you have completed the cycle, you can retire the decision. This archives the decision, so it doesn’t appear in channels and workflows, but you can still find it to reflect and use as a starting point for future decisions. Your decision archive is a fantastic way to look back and understand phases your company has gone through. Don’t forget to use it!
Social Decision Making -demo
Would you like to see Social Decision Making in action? We have created a demonstration to show how you could benefit from Social Decision Making in a real use case.
ON-DEMAND WEBINAR
How to create a social decision making culture
Fingertip is a decision making and execution platform for the modern digital workforce. It drives accountability, collaboration and efficiency and creates an engaged culture.
At this webinar you will get an introduction to social decision making. Listen to Milla Nevanlinna, CRO of Fingertip, share experiences on how to create a collaborative culture on the basics of social decision making.
ON-DEMAND WEBINAR
How to make better decisions using Salesforce with Fingertip
Salesforce is the most popular CRM platform online, yet it still only covers some of the daily activities a knowledge worker engages in. This webinar gives you a brief overview, how Fingertip transforms your Salesforce CRM to a social business management and collaboration platform, while streamlining buy-in and adoption.
Learn more about Fingertip Platform
Plan
Gather items for larger concepts or structured processes. Use a visual list and prioritize, categorize and discuss. Involve the right stakeholders using the RACI model and gain accountability.
Objective
Used for something measurable that should be achieved. Set targets and goals for future for improvement. Measure goals and key results. Follow and discuss status and values over time.
Decision
The core process of knowledge work in Fingertip. A Decision collects together all the phases of decision making and allow full transparency to all involved stakeholders.
Task
Something that needs to be done. Assign tasks to users or groups and set a due date and follow the execution. Communicate the status with others with task stages.
Get a free copy of the book about Social Decision-Making
Get a free copy of the book about Social Decision-Making
You spend virtually all your waking hours making decisions. Small ones, huge ones, critical ones and everything in between. Decisions determine the course of your personal life, but for businesses decision making is really a live or die situation.
Decisions are made on all levels of the organization, from top management to the grass roots and even a seemingly inconsequential decision is likely to affect productivity, profitability or customer experience as well as employee satisfaction.
In order to survive, organizations must learn to collaborate and use the information, knowledge and expertise they have to make better decisions.
Download a preview chapter of the book before you order
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