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Customer Success Stories

READ HOW FINGERTIP HAS BENEFITED CUSTOMERS IN REAL LIFE SITUATIONS.

Our work around our strategy is more efficient, ongoing and focused than before.  Now, our strategy is really a part of our everyday work. Fingertip platform ties together the strategy, planning, actions, discussions and decisions in our organization.

Clas Fredman, CEO

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Fredman Group

Challenge

The leadership team and board of Fredman Group had created an ambitious  strategic execution framework including all key initiatives and projects. But as this was done in the traditional way, with powerpoint and pdf documents, it was a static way to follow-up the status and progress.

The board and the management team were interested in discovering a modern and dynamic way to plan, execute, monitor and communicate the strategic projects.

 

Solution

A fully digital strategic execution framework with Fingertip was implemented for Fredman Group’s board and leadership team. The platform includes all key elements for digital leadership such as  planning, objectives, decision making, execution and communication. The gamification module was also taken into use.

Fingertip was installed in Fredman Group’s Salesforce environment, enabling linking the planning and decisions to customer data in their CRM. The team was up and running with Fingertip within a few weeks.

 

Impact

With Fingertip, the Fredman Group board can follow up the strategy, its subtitles and progress of the work being done, in one platform. Fingertip brings together the plan to action.  The discussions around the strategy is done within a specific plan,  hence they can see what discussions took them to that specific decision. The work around their strategy is more efficient, ongoing and focused than before and they got rid of powerpoints, excel sheets and emails .

Fredman Group is a Finnish family-owned business striving to create the perfect kitchen. Fredman Group operates together with a broad network of professionals to make commercial kitchens intelligent, high-quality, efficient and safe.

www.fredmangroup.com

Fingertip brings us everything we need for organizing our customer data and allows us to have clear processes for making decisions and planning our operations.

Mika Laakkonen, CEO and Partner

Avantopool

Challenge

When we started working with Avantopool, they hadn’t implemented any business tools yet. They had a dire need for CRM to manage their growing customer base, related communication and next steps. Another requirement was the involving of their own re-seller partners on the platform.

Avantopool needed a platform for planning, decision making and project management. They were keen on the idea of having an audit trail and due diligence readiness. In the long run board members and shareholders would also be included on the platform.

 

Solution

We implemented Fingertip to be the customer’s Business Management and CRM tool. They integrated their Outlook with Fingertip to improve their transparency and automate logging.

 

Impact

Fingertip allows Avantopool to have all customer data in one-place, accessible by the whole team, with next steps assigned and scheduled. With Fingertip, They are able to have clear processes and a single place for decision making and planning.

The platform duplicates as a tool for meeting management, including board use. Later it allows inclusion of re-sellers and partners on the platform, that is owned and managed by the company.

Avantopool is a start-up speeding up recovery among athletes and other active people alike. Their product Kinos makes cold therapy easily accessible, improving recovery times from exercise or injury.

www.avantopool.com

Fingertip has been nothing short of fantastic, as it gives us real-time, transparent overview of our different ongoing bidding processes. Responsibilities are clear and Fingertip helps us to manage our work. We are also getting valuable insight from the data!

Johan Odeberg, CEO

Pontarius AB

Challenge

Pontarius was searching for a more effective and transparent way to organize their bidding process. Before Fingertip, the bidding team controlled the RFPs and bids in spreadsheets and documents, without transparency in the process. It was crucial for the team to have a shared view of different bidding activities which enabled them to effectively agree on resourcing and having clear follow-up of important deadlines.

 

Solution

Fingertip was implemented as a digital platform for Pontarius’ bidding process. New bids are created in Fingertip and it act as a digital check list for managing the details of the bid (geography, type and deadlines). A digital process was modelled within Fingertip in a way that the bids proceed from one phase to the other. Traffic lights give a real-time view of the status of the bid. Resourcing is intelligent since Fingertip provides and overview of the workload of each team member. Team members easily find the bids they are accountable for and receive reminders when deadlines are approaching.

 

Impact

The digital bidding process has completely replaced spreadsheets as a planning & follow-up tool at Pontarius. It serves as a situation room for the bidding team and facilitates the decision making regarding each bid at the weekly meetings. It provides a digital work queue for each team member and ensures a safe and robust way to manage the work. Responsibilities and roles are clearer than before.

Pontarius leadership celebrate the transparency and clarity in Fingertip, while it enables them to follow the progress and the reasoning for decision making regarding each RFP. Data insights guide the team towards better productivity. The bidding process is one of the most critical business processes for Pontarius since it prioritizes and guides the operations of the company.

Pontarius is a Swedish construction consultancy based in Stockholm. They apply a holistic approach, utilizing their knowledge and expertise in business development, finance, law, management and technology in planning, implementation and follow-up of construction projects of all sizes.

https://pontarius.se/