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Accountability – Driving Better Decisions

Accountability – Driving Better Decisions

There is a reason why the 11 players on a football team are assigned particular positions on the field. Just as having too many chefs in a single kitchen isn’t beneficiary for getting a meal prepared. Roles guide us to playing our part and providing the needed input. Roles are also needed in decision-making.

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Everyone thinks they’re responsible and accountable, in reality no one is. Am I being consulted or just informed of what was already decided? My colleagues should be consulted about the decision but they’re not. Poor communication, badly defined responsibility and no hands-on the actual doing.

Motivation is higher when you know what role to play in the decision-making process. Should I contribute to producing insight and carry out actual tasks? Am I in charge of the process or simply receiving need-to-know information? What is expected of me? What role do I have in this? What has been assigned to someone else to execute? Does someone have the final say or the right to veto? Knowing what the actual game is and what part I’m supposed to play help to drive good outcomes.

While smaller teams can have more informal rules to keep track of responsibilities, bigger teams with cross-department and external participation collaboration benefit from clearly assigned roles. It helps reduce confusion and leads to faster results, better commitment, and more effective execution. Accountability is the route to focusing on what is essential.

Assigning roles to the participants ensures that everyone knows what is expected from them. When people and their skills are invited to collaborate, they must be assigned roles accordingly.

Well, how to do this? RACI is good. It describes the participation by various roles in processes and projects. It is especially useful in clarifying roles and responsibilities in decision-making.

A is for Accountable, and the buck stops here. Each decision is assigned an accountable decision-maker, with the final decision-making power.

R is for Responsible, the persons actually doing the work, the doers, those who get the job done. They are the real workhorses of a decision. The responsible person participates in the collaboration of decision-making and takes responsibility in the execution of decisions.

C is for Consulted, those whose opinions are sought and who are kept in the loop. You have expertise that is needed for the decision. In this respect you are expected to play an active role, but in regard to other as­pects and details you can relax.

I is for Informed, the ones who are kept up to date on the progress, kept in the picture. The informed person needs to know about the de­cision or action, but requires only one-way communication.

 Remember to

·         Keep decision groups large enough to avoid tunnel vision, but small enough to preserve close-knit dynamic.

·         Ensure that everyone knows what is expected from them.

·         Clearly defined accountability and responsibilities contribute to commitment.

 

Collaborating to reach a solution is an extremely vital part of the social decision-making process, it is the beginning of better decisions. Accountability is the key to getting the most out of true collaboration!

Fingertip Licenses

 

Please fill in the license order form below to receive your licenses.

 

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What do I get in the Fingertip Trial?

 

When you take the 30-day free Fingertip Trial, you get a fully equipped Salesforce environment with pre-installed Fingertip. The Trial environment is ready to use immediately when you get the email from Salesforce, typically in 5-10 minutes. No previous Salesforce experience is needed in order to get the most of the Trial!

 

Your Trial environment comes with a sample Decision and Plan which you can explore to get started. The sandbox experience allows you to create Decisions and Plans as much as you like to test out the different features. Go all out! Everything you do in the Trial is 100% private.

 

Fingertip is at it’s best when used with real world challenges. You can add up to 30 users in the Trial environment, anyone with an email can be invited. Your colleagues and business partners can start making decisions, creating plans and setting objectives with you from the start. Try Fingertip together to learn even more ways to use it!

 

Once we have convinced you about Fingertip’s usefulness, you can subscribe to Fingertip and order the amount of licenses you and your team need.

 

We have also created plenty of material and guides to get you started. All material is available in our Help Center. You can also book a meeting by clicking here to have a personal preview on how to use Fingertip.

 

If you want to try Fingertip on your existing Salesforce environment, you should take the trial from AppExchange instead.

 

Note: After 30 days, your Trial environment will be automatically destroyed if you haven’t subscribed. If you don’t make a purchase, everything you build in the Trial environment is permanently lost after the Trial period.

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