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Beyond COVID-19 with resilient and engaged organizations

Not having all the answers leaves space for growth, learning, challenge, mistakes and innovation – all the things that make work and human encounter and engagement interesting. But this year we’ve all needed to respond to new unplanned situations where we don’t have all the answers. How to prepare, reflect, navigate, imagine and innovate the business? We’ve managed the first wave of change, understanding and stabilizing the situation, and working hard to gain back productivity. We’ve seen a huge wave of digital transformation leaps as organizations have ramped up their remote working capabilities in digital teamwork and leadership.

But we haven’t seen the last of it. Now the focus is in getting beyond COVID-19. To succeed we need to better understand the customer, the situation they are in, and how to best respond to changing needs. Big focus should be on assessing how customer-centric your organization really is. How do we continue to serve customers in the most effective and life-changing ways?

The new normal requires us to be more agile and adoptive. We need to improve our capabilities for situational awareness and leading through the landscape of future challenges as well. Today’s requirements for efficient situational leadership means digital transformation. We have entered an era of transformation and change for good. An era, where digital capabilities are a necessity, increasingly strategic and part of everyday business.

We need more agile ways of organizing, higher individual capabilities, situational awareness and experimenting. 

Salesforce launched work.com to help businesses respond to the crisis and hatch a plan for reopening. The Saleforce COVID-19 Response Playbook presents a simple, organized way to identify the “no regret” decisions you can make now that will prepare you to move out of the crisis in a stronger position – with more flexible operations and greater relevance to customers. It provides a versatile framework to map out three distinct but often concurrent tracks that can help navigate big decisions; Stabilize, Reopen, Grow.

book a 30 minute meeting with us to discuss digital leadership in your organization

Fingertip is a part of this solution, offering a tool for growing to the next normal. You can use Fingertip on the Salesforce platform to build a situation room and digital work culture to ensure your success.

  • Rapidly respond to new situations and volatile markets
  • Build resilient and engaged organizations to next normal
  • Gain back productivity

Reignite trust for better future by remove uncertainly and empower employees to take initiative. This makes the work more purposeful and people more committed. Employees who are trusted with responsibility experience higher engagement and ownership.

Fingertip is designed to help in everyday processes and long-term planning, from management and strategy work to collaboration and self-direction, sales and account planning to decision making and learning. Tap into the potential of your entire organization, drastically increasing the quality of planning, decision making and execution for customer satisfaction.

Stabilize, Reopen, Grow.

Use Salesforce’s versatile Response Playbook framework to stabilize your business, reopen your workplace and accelerate change in the next normal.

Fingertip helps set up and execute your Stabilize, Reopen, Grow -Plan. For more information visit our website or download the pdf:

Read more  Download pdf

Stabilize, Reopen, Grow.

Use Salesforce’s versatile Response Playbook framework to stabilize your business, reopen your workplace and accelerate change in the next normal.

Fingertip helps set up and execute your Stabilize, Reopen, Grow -Plan. For more information visit our website or download the pdf:

Read more
Download pdf